After-sales Service


Integrity-based, customer first

SHENZHEN UNIVIEW LED Co., Ltd will inspect and diagnose the reported    fault with any Products submitted by honorable customers and issue a quotation for repairs including any required hardware, software upgrades and any other deficiencies of the Products.

After-sales Service Policy

1.UNIVIEW offers every client a spare parts quota which is based on total order value. Additionally, we will enclose extra Maintenance Packages with every batch of products when they were shipping to the clients fromUNIVIEW

2. Guarantee time is counted from delivery date, and the duration is 1year. If the quality issue event  was reported after the time limit, an assessment shall be made on specific situations. 

3. Every reported quality issue  event will be recorded with a unique ID in After-sales Center of  UNIVIEW, which can be used in tracking the progress of event processing. our clients can     check with UNIVIEW after-sales technical Support department by referring to the quality issue ID.

4.Quality issue being reported must be outlined with series number and relevant evidence. after         inspection and diagnosis being made by UNIVIEW, the required parts will be sent to the applicants and the value will not be counted in original Maintenance Quota.

5. Every reported after-sales case will be processed within 7 working days.

6. Any specially agreed situations according to statements in contracts of specific Projects will be reported and conducted accordingly.

If there are any questions regarding this After-sales Service Policy, please kindly contact us.

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