After-sales Service


Integrity-based, customer first

Shenzhen UNIVIEW Commercial Display Co., Ltd will inspect and diagnose the reported fault with any Products submitted by honorable customers and issue a quotation for repairs including any required hardware, software upgrades and any other deficiencies of the Products.

After-sales Service Policy

1. UNIVIEW offers every client a spare parts quota which is based on total order value. Additionally, we will enclose extra Maintenance Packages with every batch of products when they were shipping to the clients from UNIVIEW.

2. Guarantee time is counted from the delivery date, and the duration is 1year. If the quality issue event was reported after the time limit, specific situations should be assessed. 

3. Every reported quality issue event will be recorded with a unique ID in the after-sales Center of  UNIVIEW, which can be used in tracking the progress of event processing. Our clients can check with UNIVIEW after-sales technical Support department by referring to the quality issue ID.

4. Quality issues being reported must be outlined with series numbers and relevant evidence. After inspection and diagnosis are made by UNIVIEW, the required parts will be sent to the applicants and the value will not be counted in the original Maintenance Quota.

5. Every reported after-sales case will be processed within 7 working days.

6. Any specially agreed situations according to statements in contracts of specific Projects will be reported and conducted accordingly.

If you have any questions regarding this After-sales Service Policy, please contact us.

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